Privacy Policy

Dermovibe Inc. Privacy Policy (Alberta-Compliant) Last Updated: Nov 27th, 2025 Dermovibe Inc. (“Dermovibe”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.dermovibe.com, book appointments, receive treatments, or interact with us in any way. This Policy is drafted to comply with Alberta’s Personal Information Protection Act (PIPA) and applicable federal privacy laws. ________________________________________ 1. When This Privacy Policy Applies This Policy applies to personal information for which Dermovibe is responsible under Alberta PIPA, including information collected: • Through our website www.dermovibe.com • Through online booking systems (e.g., Setmore or other platforms) • Through in-clinic interactions and client intake forms • Through SMS or email communications • Through online purchases or inquiries By providing personal information to Dermovibe, you consent to its collection, use, and disclosure as described in this Policy, unless you advise us otherwise. ________________________________________ 2. Our Commitment to Your Privacy Dermovibe does not sell, rent, or trade your personal information, including phone numbers and email addresses. We use your information only for legitimate business purposes related to: • Providing treatments and services • Booking and confirming appointments • Contacting you regarding services, updates, or promotions (with consent) • Complying with legal or regulatory obligations ________________________________________ 3. Consent Your consent may be express (written, electronic, or verbal) or implied, depending on the circumstances. Examples: • When you book an appointment and provide your phone number, we assume you consent to receive appointment confirmations and reminders. • When you provide a home address for shipping products, we assume consent to use it for this purpose. You may withdraw consent at any time by contacting our Privacy Officer (details below), subject to legal or contractual restrictions. ________________________________________ 4. What Personal Information We Collect Dermovibe collects personal information necessary to provide safe cosmetic and skincare services, including: Identification and Contact Information • Name • Address • Email • Phone number • Date of birth Medical & Treatment-Related Information • Skincare concerns • Medical history relevant to treatments • Photos (with consent) • Treatment records and preferences We collect only what is reasonably required to safely deliver services. Transactional Information • Appointment history • Purchase history • Billing and payment data (processed securely via third-party payment processors) Website and Device Information • IP address • Browser type • Cookies, pixels, and analytics data (Used only to improve website performance and user experience.) ________________________________________ 5. How We Use Your Personal Information Dermovibe may use your personal information for: • Booking, confirming, or modifying appointments • Providing cosmetic and skincare treatments • Processing payments and purchases • Communicating with you about services, promotions, or updates (with consent) • Verifying identity • Responding to inquiries, comments, or complaints • Improving our website, services, and client experience • Regulatory compliance and record-keeping required by Alberta health and safety standards ________________________________________ 6. SMS Communication and Consent (Alberta-Compliant) Dermovibe may send SMS messages for: Transactional SMS (Consent Implied) • Appointment reminders • Booking confirmations • Treatment follow-ups • Service updates Marketing SMS (Express Consent Required) • Promotions and special offers • New service announcements • Event invitations You can withdraw SMS marketing consent at any time by replying “STOP”. We do not sell or share phone numbers with third parties for marketing. ________________________________________ 7. Disclosure of Personal Information Dermovibe does not disclose personal information except: • To service providers assisting with scheduling, payment processing, secure data storage, or email/SMS delivery • To legal or regulatory authorities where required by law • When you provide explicit consent All service providers must comply with Alberta PIPA and maintain appropriate security safeguards. ________________________________________ 8. Security Safeguards We implement reasonable administrative, technical, and physical measures to protect personal information, including: • Encrypted data transmission (HTTPS) • Secure payment processing • Restricted access to treatment records • Secure storage systems for client files No system is 100% risk-free; however, Dermovibe follows industry-standard security practices. ________________________________________ 9. Cookies and Website Tracking Technologies Dermovibe uses cookies, pixels, and similar technologies for: • Website functionality • Analytics and performance improvement • Security and fraud detection • Optional marketing personalization (with consent) You may adjust cookie preferences through your browser. ________________________________________ 10. Accuracy and Updates to Your Information We make reasonable efforts to ensure information is accurate and current. Clients may request corrections by contacting our Privacy Officer. ________________________________________ 11. Retention and Destruction Dermovibe retains personal information only as long as necessary for business and legal purposes, then securely destroys or anonymizes it. ________________________________________ 12. Access to Your Personal Information You may request: • Access to your personal information • Information on how it has been used • A list of third parties to whom it has been disclosed Requests must be in writing. We may charge reasonable fees as permitted under Alberta PIPA. Dermovibe may refuse access where permitted by law, including cases involving: • Safety concerns • Confidential business information • Third-party privacy • Legal investigations ________________________________________ 13. Updates to This Policy Dermovibe may update this Privacy Policy periodically. Updates will be posted on www.dermovibe.com and will apply once published. Your continued use of our website or services constitutes acceptance of the updated Policy. ________________________________________ 14. Contact Information – Privacy Officer For questions, requests, or concerns about this Privacy Policy or your personal information: Privacy Officer Dermovibe Inc. 220 – 4620 Bow Trail SW Calgary, Alberta T3C 2G6 Email: info@dermovibe.com Phone: 587-317-7754